Perfect Touch Limited Warranty

Golden Carolina Sleep Products, Inc. guarantees that your Perfect Touch mattress will be replaced or repaired at our option without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the non-prorated term of this warranty, excluding specific limitations contained here in.

It is understood that this does not include normal increase of softness in the foam which can occur during normal breaking in, or in the case of visco-elastic memory foam, a lessening of the gradual recovery aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress. Substitution or use of improper foundations, platforms or other bases, upon which the mattress is placed, may result in damage to the product.

Should the consumer utilize an improper base, causing the product to default, the warranty may be voided. If such a defect appears during the warranty period, we will at our option, either repair or replace the mattress at a handling cost to be paid by the purchaser. This does not include handles as handles are to be used only for adjustment purposes and are not intended to be used to lift, turn, or transport the product. After the non-prorated term of your warranty and during the first year of the prorated waranty, replacement charges will be 50% of the prevailing purchase price and will increase 5% each year until the prorated portion of the warranty is complete. If your bed has a limited lifetime warranty, there is no 5% add-on each year. This warranty is valid only to the original purchaser.

The ticking cover on the mattress is warranted for two (2) years for defects in material or workmanship. The optional matching foundation carries the same warranty as the mattress and we will repair or replace the foundation based on our assessment of defect or damage. Only the piece or part determined to be defective will be repaired or replaced, entire sets will not be replaced unless both pieces are deemed defective. This warranty is void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply of the product has been physically damaged intentionally or due to accident and or neglect; including burns, cuts, water damage, mold, stains, or is otherwise abnormally soiled or unsanitary. If a heating pad or electronic blanket is used with a memory foam bed it will void this warranty.

It is incumbent on the consumer to protect the mattress with a stain resistant mattress pad. This warranty is valid only to the original purchaser of the product as indicated on the original sales invoice. The original invoice is required and is the only acceptable proof of purchase. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. In order to provide the most optimum sleeping surface this premium product contains only the finest quality materials.

As with all premium sleep products certain body conformity adaptation will take place as your mattress adapts to your particular body shape and type and any peculiarities in your spinal alignment and bone structure. This is to be expected and is part of the performance of your mattress. Our representatives or designated agents shall make the final determination regarding repair or replacement. We do not warrant our product as a remedy for any specific medial condition and do not warrant against any complications resulting from the use or inability to use this product. Should this warranty be exercised and your product replaced and/or repaired the warranty will not be extended or renewed. Terms and service related in this warranty shall be the consumers sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated.

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